Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If you do not have all of the original packaging and material the product shipped with, your item may not be eligible for a return.
To start a return, you can contact us at info@mounticoutdoors.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please make sure to insure your package back to us for the full valve of the item.
A 15% minimum restocking fee will apply to all returned items. Shipping costs and Credit card fees will not be reimbursed. Buyer is responsible for return shipping unless other arrangements had been made. Please insure your shipment for the purchase price when sending items back to us. Special orders or pre-order items will have a minimum of a 25% restocking fee if the return is approved.
You can always contact us for any return question at info@mounticoutdoors.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged. If your item is damaged (before mounting) we would replace it with available inventory. If no inventory exists we will help you through the manufactures warranty to have a working product as soon as possible.
Exceptions / non-returnable items
Certain types of items cannot be returned, like rifles, ammo, custom products (such as special orders, pre-orders, or personalized items). We also do not accept returns for used optics, demo, or pre-owned items. Please get in touch if you have questions or concerns about your specific item.
If you purchased a scope, do not mount it and then attempt to return it for credit or refund. We examine all scopes and if it's found to have been mounted we will charge a minimum of 25% restocking fee. Because we can not sell mounted or used scopes as new to another customer, we do not accept returns of used optics.
Unfortunately, we cannot accept returns on sale items or gift cards.
Special orders and pre-orders will require a nonrefundable 20% deposit and the remaining balance must be paid in 7 days of being notified the product is in stock and ready to ship. Customers who are unable to complete the order in 7 days will have their order cancelled and deposit forfeited unless other prior arrangements had been made.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.